Frequently Asked Question
1. GENERAL QUESTIONS
1. What is your return policy?
We want you to be completely satisfied with your purchase, which is why we accept returns on all items within 14 days of the purchase date. To initiate a return, go to our returns page and follow the instructions.
2. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. With this number you can track your order on our website or on the carrier's website.
3. Can I cancel or change my order?
We try to process orders as quickly as possible, but if you would like to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to fulfill your request.
4. Do you have a physical store?
We currently do not have a physical store.
2. PRODUCT QUESTIONS
1. What is the material of this product?
The material for each product is listed on the product page, under the 'Features' section. If you have any questions about the material, please feel free to contact us.
2. How do I maintain this product?
Care instructions for each product can also be found on the product page, under the 'Features' section. Follow the maintenance instructions to ensure the longevity of your product.
3. Can I see this product in other colors?
If the product is available in other colours, these will be listed on the product page. If you don't see the color you want, please contact us and we will do our best to help you.
3. PAYMENT QUESTIONS
1. What payment methods do you accept?
We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal and IDeal.
2. Are my payment details safe?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry standard encryption technology to protect your information.
4. SHIPPING QUESTIONS
1. How long does shipping take?
Shipping takes 8 to 15 business days. Please see our shipping policies for more information.
2. How much does shipping cost?
Please see our shipping policies for more information.
3. Do you offer free shipping?
Yes, we offer free shipping on orders over a certain amount. Please see our shipping policies for more information.
4. Do you ship to PO Boxes?
No, we do not ship to PO Boxes.
5. CONTACT QUESTIONS
1. How can I contact customer service?
You can reach our customer service by emailing info@melavibes.nl.
2. What are your opening hours?
Our opening hours are Monday to Friday from 9:00 am to 5:00 pm.
We welcome and appreciate your feedback! You can leave a message via our contact page on our website, or send an email to info@melavibes.nl.
